Organizational impacts of social network analysis for an italian multinational enterprise

Susanna Tonti, Rodolfo Baggio
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Social Network Analysis methods are used to study the effects of an intranet collaborative platform in the process of reorganization of an Italian multinational enterprise. The analysis highlights the level of participation by the employees and testifies the extent of collaboration between them beyond the strict hierarchical affiliation. It proves how informal connections are established autonomously and how these connections help in the process of merging different units. It also shows the important role of middle hierarchical levels in fostering this process.