pubblicato nel numero 2019 anno 4

Maria Carla Furlan, Pio Grollo
logo rivista Turistica
This paper is ispired by the decision of Veneto Regional Government about the drafting of a Hospitality Chart for the Tourism Industry. The Chart is included in a larger project about Tourism Regional Strategic Plan and it is structured as a “Decalogue” of Values and of the most important features of the hospitality, including relationship between local community, tourist enterprises and visitors. The paper explores the drafting process and the strategic goals of Decalogue, in comparison with other examples of Hospitality Chart, and deals with the concept of quality in the Services and Tourism Sector.